Return & Exchange Policy

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help.

Return & Exchange Window

You have 14 days from the delivery date to request a return or exchange. Requests made after this period may not be accepted.

Eligibility for Returns & Exchanges

To be eligible, items must:

• Be unused, unworn, and in their original condition.
• Be returned with original packaging, tags, and accessories, where applicable.
• Include proof of purchase or your order number.

Items that are damaged, used, or not in their original condition may not qualify for a return or exchange.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team at info@shopavuvi.com with your order number and the reason for your request. We will provide instructions for the next steps.

Please do not send items back without receiving return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, we will contact you to discuss alternative options.

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or incorrect. In those cases, please contact us for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.

Contact Us

For any questions or assistance with a return or exchange, please contact our customer service team through our official contact channels.

Thank you for shopping with us. We appreciate your support!